Refund Policy
Last updated: July 14, 2026
This Refund Policy explains when and how refunds are issued on RipDeck. It supplements our Terms of Service; where a conflict exists, the Terms control.
1. Token purchases
RIP TOKENS are purchased with real money via Stripe and added to your account balance. Unused token balance may be refunded to the original payment method within 30 days of purchase, provided the tokens have not been spent. After 30 days, or once tokens have been used on a spin, they are non-refundable except as required by applicable law. Players never receive cash payouts; a permitted refund returns funds to your original payment method only.
2. Spins are final
Once a spin (The Flip or Try Your Luck) is executed and the outcome revealed, that spin is final and non-refundable. Each spin returns real value — a physical card, or in a small disclosed percentage of spins a store-credit bonus — so there is no failed transaction to reverse. See How Card Selection Works.
3. Shipping problems (damaged / wrong / not received)
If a card you had shipped arrives damaged, is materially not as described, or never arrives, you may file a dispute from the order in your profile within 48 hours of tracking being added, or contact support@ripdecktcg.com. Approved shipping disputes are resolved by refunding your original spin cost to your RIP TOKEN balance. See our Shipping Policy and Escrow & Trust pages.
4. Missed seller shipping deadline
If a seller does not provide valid tracking within the required window, the order auto-cancels and your spin cost is refunded to your RIP TOKEN balance automatically — no action needed.
5. RIP Store orders
RIP Store purchases are direct fixed-price sales fulfilled by independent sellers, paid via Stripe to the seller's account. If a store order is not shipped or arrives not as described, contact support@ripdecktcg.com. Approved store refunds are returned to your original payment method.
6. Store credit
RIP CREDITS (store credit) are earned, not purchased, have no cash value, and cannot be refunded or converted to cash. They may be redeemed for cards, shipping, and eligible store items only — they are not used to pay for spins.
7. How to request a refund
Email support@ripdecktcg.com or use our Contact page with your account email and order details. We aim to respond within 1–3 business days.